In the fast-moving pharmaceutical, FMCG, and distribution industries, field-force efficiency directly dictates market share. Managing remote Medical Representatives (MRs), tracking doctor visits, monitoring sample distribution, and calculating daily allowances manually can lead to delayed reporting, communication gaps, and lost sales opportunities.
Daily Call Reporting (DCR) Management Software by Riya Techno Software Pvt. Ltd. (RTS) provides an end-to-end field force automation solution. Tailored specifically for pharma companies and distribution trades in Patna and across Bihar, RTS DCR software connects field representatives with regional and corporate headquarters in real time.
What is DCR Reporting & Field Force Automation?
Daily Call Reporting (DCR) serves as the primary operational link between a remote medical representative and corporate management. RTS DCR Reporting Software automates this workflow across a hierarchy-based, territory-wise system—enabling field staff to submit call logs, orders, expenses, and doctor feedback directly from their web browsers or mobile devices.
Core Capabilities of RTS DCR Software
1. Joint & Self-Working DCR Submission
Senior managers, regional sales heads, and MRs can log daily activities seamlessly. When managers work alongside medical representatives on field visits, the platform allows structured Joint Working DCR entries, ensuring full visibility into team coaching and multi-tier field execution.
2. Integrated Lead & Customer Tracking
The platform maintains a centralized database of doctors, clinics, chemists, stockists, and potential leads. MRs can detail specific products during visits, log feedback, record Retail Chemist Prescription Audits (RCPA), and update target customer lists on the go.
3. Orders, Samples & Gift Management
Tracking sample distribution and promotional gifts requires strict compliance. RTS DCR Software maintains real-time records of:
- Product Samples Given: Track inventory levels held by individual MRs.
- Gifts & Promotional Materials: Log distribution against specific doctor profiles.
- Primary & Secondary Orders (POB): Capture booking orders directly from chemists and stockists for faster supply chain execution.
4. Tour Planning & Expense Management
Eliminate monthly paperwork disputes with automated Tour Programs (TP) and Daily Allowance/Travelling Allowance (DA/TA) tracking:
- Tour Program Approvals: MRs submit monthly journey plans for manager approval before hitting the field.
- Expense Automation: Automated calculation of daily allowances based on territory distance, food, and lodging rules.
Why Pharma Companies in Bihar Trust RTS DCR Software
| Operational Challenge | Traditional Manual Reporting | RTS DCR Reporting Software |
| Data Lag | 2-5 days delayed physical/excel reports | Instant real-time cloud/web updates |
| Field Accountability | Difficult to verify joint calls and routes | Hierarchy-based tracking with territory locking |
| Sample Compliance | Mismatches in sample allocations | Digital inventory tracking per MR profile |
| Expense Audits | Manual verification of travel bills | Automated DA/TA generation based on route rules |
| Decision Making | Static monthly summaries | Dynamic analytics & actionable sales dashboards |
How the RTS DCR Workflow Operates
1.1. Tour Program (TP) Approval:Monthly journey plan submission.
The Medical Representative submits a monthly tour plan mapping out target territories, doctor lists, and chemist routes for managerial approval.
2.2. On-Field Call & Order Logging:Capture visits, samples, and POB in real time.
During doctor check-ins or chemist visits, the representative logs call outcomes, details product lines, issues samples, and records orders.
3.3. One-Click DCR Submission:End-of-day submission for joint or individual work.
At the end of the shift, the field rep (or manager in joint-working mode) submits the consolidated DCR online for automatic manager review.
4.4. Analytics & Expense Generation:Automating expense sheets and coverage trends.
Management accesses dynamic MIS reports tracking doctor coverage frequency, sample distribution status, and pre-calculated expense sheets.
Partner with RTS for Field Force Automation in Patna
Whether you manage a team of 10 representatives or an enterprise sales force across Eastern India, Riya Techno Software Pvt. Ltd. provides scalable, reliable, and secure DCR software designed around local market dynamics.
- Office Address: 207, 2nd Floor, Ranjan Plaza, Kankarbagh Main Road, Near Axis Bank, Patna, Bihar – 800020
- Call Us: +91 7488879710 / +91 9234640485
- Email: [email protected]
- Website: www.rtspvtltd.com
